The Legal Team at Al Ghurair had found Lexzur to be the most suitable for their industry, internal requirements, and more specifically, their region. Rizwan explains that Lexzur is the best choice for law firms and in-house legal teams in the UAE, specifically. On top of that, the ability to customize every aspect of the software proved to be crucial in choosing Lexzur.

“The most suitable software available for law firms or in-house legal teams in the UAE is Lexzur. We knew that we would need to tailor the legal tech to fit our needs, and Lexzur allowed us to customize and configure the system until we were satisfied with the structure. We found it to be the most suitable.”

Full Visibility & Ease of Tracking Team Progress 

Rizwan describes the nature of the workflows before implementing Lexzur. Legal requests were being sent to the legal team from a plethora of different sources, with little to no visibility regarding where requests were sourced from, and who was handling the request internally.  

Once they started implementing Lexzur, they were able to track which unit is raising legal requests and how many, as well as getting useful data on how long it takes the team to close a project.

“There is a single front door. All legal requests go to the person in charge of the legal unit. We can track who in that team is working on the request. So, from clients’ side we know where request came from, and internally within our team we are able to see who is in charge, and how long it is taking them to close the project.”

Increased Efficiency and Smooth Workflows

Rizwan describes the efficiency and effectiveness of the Lexzur software; emphasizing the smooth functioning and streamlined workflows. Lexzur has simplified the overall process, rendered it trackable, and enabled proper, secure work records. 

Given that Al Ghurair legal team receives a massive volume of requests, one of the main features that drives productivity and efficiency is the new-found organizational structure that Lexzur offers its users. Not only is everything traceable, but it is also easy to centralize and extract useful information that enables the optimization of workflows to increase efficiency.

“Lexzur provides one agile space for all incoming legal requests and allows the team to properly distribute work based on the role of each team member. Moreover, we’re able to keep secure work records, track work progress, and optimize our internal workflows. This is very valuable to us.

Effective and Flexible Training for All Users

One of the highest rated aspects of Al Ghurair’s digital transformation journey using Lexzur technology is the training. Lexzur has a dedicated training team that ensures all users are maximizing their use of the technology.

“In the training, there was a lot of flexibility from Lexzur, the training team was readily available as per our needs and the entire training process was very comprehensive. Everything was satisfactory. Now, we don’t really need a lot of support, because our legal team is well-versed in using the software, but whenever we raise requests, we usually get support very quickly.”

“We highly recommend Lexzur to law firms or legal teams dealing with a large volume of work. The solution is very helpful. I believe that technology has enhanced all aspects of our work. It’s important that we adopt tech in order to keep up with the changing work environment. All in all, we’ve had a great experience with App4Legal.”