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Industry

Telecom

Location

Pakistan

Product

LPMS

About Zain Ali

Mr. Zain Ali is an experienced legal professional currently working as the Manager of Legal Affairs at Telenor Pakistan. He has 10+ years of professional experience in corporate and litigation areas of law.  

After graduating with LLB Hons from the prestigious University of London, he quickly made the IT and Telecom sector his forte. He specializes in complex commercial contracts drafting, negotiations, litigation, high profile litigation risk management, regulatory advice, and corporate governance.   

His interest in law and IT makes him a keen observer of legal tech where he constantly explores to incorporate tech into his daily routine in order to meet his personal plus professional company-wide goals in an efficient and effective manner. 

About Telenor, Pakistan

Telenor Pakistan (Pvt.) Limited is the second largest cellular & digital services provider in Pakistan owned by Telenor Group, which is an international provider of voice, data, content and mobile communication services in 9 markets worldwide in Scandinavia and Asia. Telenor started out as a public company in 1855. Irfan Wahab Khan is the current CEO of Telenor Pakistan since August 2016.   

Currently, Telenor Pakistan has a total subscriber base of 49 million with 26% cellular market share in Pakistan and more than 1,300 employees. Since its launch in 2005, the company has made an investment of more than $5 billion.  

Telenor Pakistan covers more than 80% of Pakistan’s population in urban and rural areas with a network of over 12,000 cell sites of which 80% are 3G and 70% are 4G enabled.

Case Study

Telenor has been operating in Pakistan for over 15 years, handling a huge number of cases in all the different provinces of Pakistan. The team was looking to automate its operations. Mr. Zain Ali explained that their main goal was to simply have an app or software that notifies the legal team about hearings, with configured alerts sent via email that the hearing is in 2 or 3 days.  
 
Upon starting his research, Mr. Zain Ali stumbled upon App4Legal, and since then, the team at Telenor has found the software to be extremely helpful in more ways than expected. He also emphasizes the importance of human involvement for the success of legal technology.

“Software is one thing, but there is a human element as well. We need to incorporate the details, or it will not work. The technology is only as good as the last update.”

Features that drive success for the Legal Team

Centralizing Cases & Hearing Dates, and Automating Reminders

Many of the Legal Counsels that work with Telenor are organized and have their way of notifying the legal team of hearings and cases. They will send periodic updates via call or email. However, this is not the case for all of them; some are in remote areas, and would take longer to respond, and sometimes even miss a court hearing.

This is where I found App4Legal extremely helpful. I can clearly see that I have 20 cases next week, and plan out who I need to contact, and when, to get details from them on specific days.

With App4Legal, the legal team at Telenor can simply look at the central calendar and keep track of all hearing dates, automate notifications, collaborate, and follow up like never before.

Using App4Legal, Counsels have become more alert. Suddenly, Telenor Legal Team is following up like crazy. Now, even with small cases, we are approaching them and always one step ahead. For me, this is a real success

Using Dashboards & Extracting Data to Make Informed Decisions

Mr. Zain Ali explains the importance of agile and configurable dashboards when it comes to extracting data to make more informed business decisions, for example; being able to see how many cases are currently active in each province, which cases are pending, and how many new cases received in 2022, etc.

This is a really great tool, probably the best tool in App4Legal.

Mr. Zain Ali details when and why these dashboards come in handy. For example; Management might ask the legal team for a breakdown of all the cases related to BTS Towers for all the provinces. He explains how easy it is to configure the dashboard and extract the needed data with just a few clicks. Another example is when the Finance department requires the inflow of fresh cases in 2022.  

He continues to describe the necessity of such data to make informed decisions and accurately assess the operations to improve on every level.

It is extremely helpful to see which province has the highest litigation right now, and in what areas; labor, criminal, civil, etc. I use it very often. All these things combined made our lives easier. Feeding data to the module is crucial. App4Legal has given us the extra boost that we needed.

Thoughtful & Timely Training & Support

Mr. Zain Ali is impressed and appreciates the dedication of The App4Legal Team as a whole. Including; Technical, Support, Training, and Customer Success. Whenever Telenor Legal Team has any queries, concerns, or issues, App4Legal is always quick to respond, and come back with solutions.

The Training team has been amazing! One thing I must say about the App4Legal Support Team is that it is exceptional. The way they trained and followed up with us was truly impressive.

I recommend App4Legal all the time; to other colleagues in different industries, even bigger teams. App4Legal will undeniably make your life easier.